PDF is always preferred — it locks in fonts, colors, and bleeds exactly as designed. We also accept AI (Adobe Illustrator), EPS, and PSD files. For most products, avoid JPG and PNG as they often lack bleed and are not in CMYK color mode. If you’re unsure, PDF is the safest choice.

300 DPI minimum at the final print size for most products. Large format items like vinyl banners can be 100–150 DPI at full size. Low resolution files will appear blurry when printed — if your file is under 300 DPI, we’ll flag it during our quality check before going to press.

Bleed is extra artwork that extends 0.125” (1/8”) beyond the finished edge on all sides. When the paper is cut, tiny variations can occur — bleed ensures there’s no white border showing at the edge. If your design has a colored background or image that goes to the edge, bleed is required. Keep all important text and logos at least 0.125” inside the finished edge (safe zone).

CMYK is required for all print products. RGB files (designed for screens) will be converted to CMYK during printing, which can cause color shifts — especially blues turning purple and bright colors becoming muted. Set your document to CMYK in Illustrator, Photoshop, or InDesign before exporting. If you select “Quality Check” at checkout, we’ll flag any RGB files before printing.

Yes — templates are available for our most popular products with correct dimensions, bleed, and safe zones already set up. Download templates here →. If you don’t see a template for your product, contact us and we’ll send you the correct specs.

Upload limits vary by product. For large files, you can:

• Upload to Google Drive or Dropbox and paste the share link in the Special Instructions field at checkout
• Compress your PDF — in Acrobat: File → Save As → Reduced Size PDF
• Email us at thepromotrap@gmail.com with your order number after placing

Same day production is available for: Flyers, Business Cards, Posters, Retractable Banners (max 3), CD Inserts, DTF Single Transfers, and Scan Cards (up to 1,000 qty). Order must be placed and files approved before 2:00 PM EST on a business day. Same day orders are pickup only — no shipping.

2:00 PM EST — your order must be placed AND your file must be approved before this time for same day production. Orders placed after the cutoff will be ready the next business day. Our business hours are Monday–Friday, 10AM–6PM EST.

Next day means your order will be ready for pickup the following business day after your file is approved. Standard turnaround varies by product — typically 3–7 business days depending on what you’re ordering. Each product page shows its specific turnaround time. Turnaround starts when your file is approved, not when the order is placed.

Rush orders may be available depending on our current production schedule. Submit a rush request here — we’ll review your timeline and confirm availability. Rush fees apply and vary by product and deadline.

No — turnaround times are in business days only (Monday–Friday). Weekends and holidays are not counted. If you place an order on Friday, the turnaround clock starts Monday.

We’re located at 6487 Hwy 85 Suite I, Riverdale, GA 30274. Pickup is available during business hours: Monday–Friday, 10AM–6PM EST. You’ll receive a notification when your order is ready.

Yes — most products can be shipped nationwide. Shipping is calculated at checkout based on weight and destination. Some products are pickup only (A-Frame Signs, Standees, Custom Signs) due to size and fragility — these are noted on the product page. Same day orders are always pickup only.

You’ll receive both an email and SMS notification when your order status changes — when we receive it, when it’s in production, and when it’s ready for pickup or shipped. You can also check real-time status on your order status page.

Completed orders can be held for up to 14 days after the ready notification. After 14 days, we may need to release the storage space. If you need a longer hold, just let us know and we’ll work something out.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Shop Pay. Payment is collected at checkout when your order is placed.

Yes — we offer wholesale pricing for qualifying businesses and resellers. Apply for a wholesale account here. Wholesale customers receive discounted pricing across all products.

No setup fees and no hidden charges. The price you see at checkout is what you pay — plus applicable shipping if you choose delivery. Design assistance fees are clearly shown on each product page if you opt in.

Absolutely — for large quantities, custom sizes, or special requirements not listed on our website, request a custom quote here. We’ll get back to you within one business day.

Design assistance is an add-on service where our in-house team creates or edits your artwork. This includes:

• Creating a design from scratch using your brand assets (logos, photos, text)
• Minor edits to existing artwork (color changes, text updates, resizing)
• Formatting your content to fit the correct print template

The flat fee is shown on each product page. After ordering, we’ll reach out to collect your assets and brief.

Design assistance includes 2 rounds of revisions. We’ll send you a proof for approval before printing. If you need additional revisions beyond the 2 rounds, a small fee may apply depending on the scope of changes.

Yes — design assistance typically adds 1–2 business days to your turnaround time. Same day orders with design assistance selected will be completed the next business day at earliest. Plan accordingly if you have a hard deadline.

No problem — we can work with what you have. If you only have a photo, text, or a rough concept, describe it in the Special Instructions field at checkout and we’ll build from there. The more detail you provide, the better we can match your vision.

Changes may be possible before your file goes into production. Contact us immediately at thepromotrap@gmail.com or call/text 404-953-9876. Once production has started, changes cannot be made. We process orders quickly, so the sooner you reach out the better.

Cancellations are accepted before production begins. Contact us as soon as possible. Once your file has been approved and sent to press, the order cannot be cancelled as materials have been committed. Refunds for eligible cancellations are processed within 3–5 business days.

If your order arrives damaged, incorrect, or with a print defect on our end, we’ll reprint or refund it — no questions asked. Contact us within 48 hours of pickup or delivery with photos of the issue. Note: we are not responsible for errors in customer-supplied files that were approved for print-as-is.

If you selected Quality Check at checkout, we’ll flag any file issues and contact you before printing. You can then resubmit a corrected file. Note that resubmitting a file may extend your turnaround time. If you selected Print As-Is, your file goes straight to press — make sure it’s perfect before ordering.

You’ll receive automatic email updates as your order moves through production. You can also check your order status anytime on our order status page by logging into your account. For urgent inquiries, contact us at thepromotrap@gmail.com.